Room for improvement

Customer Satisfaction

As a service company, we recognise that our most important asset is our team of qualified and experienced resources.

We pride ourselves on our high levels of customer service and are constantly striving to respond to the needs of our customers, by providing accurate translations with timely delivery.

In order to monitor our levels of service, we have commissioned Tradewell, an independent company specialising in customer surveys, to perform an annual customer satisfaction survey on our behalf.

The survey takes the form of a telephone interview consisting of around 50 questions touching on a range of issues, such as timeliness of deliveries, friendliness of service, overall quality and technical expertise.

In 2008, on a scale of 1-5, we scored an impressive average of 4.36.


Ic.Doc
Tradewell Customer Satisfaction Index
CSI 4,36

cust-satisfaction_v2


However, here at Ic.Doc, there is no room for complacency. In fact, we use the results of this survey to identify the most critical areas for improvement to be incorporated into our strategic development plan.

Please refer to the boxes on the left for further information about the high points and low points of our most recent customer survey.